Frequently Asked Questions

Still have questions? We have the answers.

How do I find my correct shoe size?

Measure your foot length in centimeters or inches using our simple guide: Place your foot on a piece of paper, trace around it, and measure from heel to longest toe. Then compare your measurement to our size chart. We recommend measuring both feet and using the larger measurement.

Do your shoes run true to size?

Most of our shoes run true to size. However, if you're between sizes or prefer extra room, we recommend sizing up. Check individual product pages for specific sizing notes from other customers.

What is your return and exchange policy?

Return window: 30 days from delivery date

Conditions: Shoes must be unworn (indoor try-on on clean surfaces is okay), in original packaging, and in resellable condition.

How do I place an order?

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.

What's the difference between US and AU sizing?

Sizing varies by region. For example, a US Women's 10 is typically a UK 8 and an AU 10. Always refer to the centimeter (cm) measurement in our size chart for the most accurate fit, as this is universal.

Where do you ship?

We currently ship to the United States, Canada, and most international destinations. Enter your address at checkout to confirm availability and delivery time for your location.

How long will delivery take?
Delivery times vary by location:

  • Domestic orders: 5–7 business days
  • International orders: 10–15 business days
Can I try the shoes on at home?

Yes! You may try shoes on indoors on clean surfaces. If they show signs of outdoor wear, we cannot accept the return.

Try Them Risk-Free

For 30 Days

No return hassles. No comfort gambles. Wear them through your real life. If you're not completely satisfied, send them back for a full refund. No questions asked.

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